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Why Choose Marcel Brown

Beyond my knowledge and experience, which are top-notch, I offer several more advantages to my clients.

Excellent Customer Service

I pride myself on providing not only quality technical services, but also excellent customer service. I like to take care of my clients and focus my efforts on making sure they are happy with the whole package of work that I do for them, not just plugging in a technology.

Simplified Billing

I believe that the value of work done should be clear and concise to both the one doing the work and the one receiving the work. Using that philosophy, to the fullest extent possible I give my clients firm quotes on work deliverables based not on arbitrary hourly rates, but instead on the value of the work being done. This allows my clients to know exactly what they are paying for and not need to worry about extra charges for hourly overages. Note that I will charge an hourly rate for troubleshooting work, as troubleshooting is done to determine a problem that is not known beforehand. However, once I have determined the problem and can recommend a course of action, I will then offer the client a firm quote to fix the problem.


Well-Networked

Over the years that I have been working in the technology field, I have developed quite a large network of contacts in the industry. In addition to my personal contacts, with memberships in organizations such as the Computer Consultants of St. Louis, the Mardun Professional Association of Computer Consultants, and the Mac Experts Network, my clients are assured that even if I don't posses a certain skill that they require, I will be able to help them find someone who does. In addition, my large network of contacts allows me to offer services to clients who may have larger projects than I could handle by myself.

Advantages vs. Consulting Firms

If you are lucky enough to find a consulting firm that will serve the small business market, there are several reasons to work with me instead of a firm:

Consistent Expertise - When my clients work with me, they know they can expect a certain level of expertise and customer service. Time and again, when working with me, they know they will receive the same high level of expertise and great service they've come to expect. Customers of a consulting firm can not expect that same level of expertise or service. Oftentimes, consulting firm customers are not assigned a permanent contact. They work with whomever they're assigned at the time. This makes it difficult for the customer to establish a relationship with any particular consultant.

Longevity - Even if a customer is assigned a permanent contact by a consulting firm, it is only permanent as long as the consultant works for that firm. Consultants leave consulting firms for any number of reasons: better jobs, better work environment, or they may get fired or laid-off. My clients know that I work for them and will continue to service them as long as they are happy with my work.

True Focus - Some companies that do consulting work are not true consulting firms. They may be computer stores or Internet providers or another business whose focus is not consulting. They may use consulting or services as an add-on to their primary sales focus, or to drive other sales. I am truly independent. Technology consulting and services are my full-time job. This allows me to deliver the expertise needed, without the distraction of trying to sell something else.

Value - Much of what consulting firms charge is due to the overhead they incur by running a firm. My clients find me to be a much better value than consulting firms. They know what they are paying for is the real value of the work being done, not for consulting firm overhead. Advantages vs. Other Independent Consultants

There are other independent consultants in the market. What sets me apart?

Knowledge and Experience - Compare my expertise to most other independent consultants. I think you will find that have much more to offer.

Dedicated - Technology consulting is my full-time job. Many other independent consultants are not quite so independent and may have other jobs or responsibilities that limit their availability.

The Right Focus - Many technology professionals focus on the technology they are proficient at. They tend to advertise themselves in this manner, for example "database administrator", "web designer", "PC technician", and so on. I choose to focus on the small business and individual, not the technology. This means I am interested in serving your needs, not simply pushing the latest technology buzzwords.

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